Correction policy

At Noah & Co., we strive for accuracy and reliability in all our publications and communications. However, we recognize that errors can sometimes occur. Our error handling policy is designed to respond quickly and transparently to any inaccuracies and ensure that our customers always receive accurate information. Here is an overview of our procedure:

  1. Internal monitoringWe regularly monitor and review our publications and communication channels to identify potential errors. This includes editorial checks, revisions, and peer reviews before content is published.
  2. Error reporting: If an error is discovered, it is immediately reported to the responsible person or department. This can be done by an employee who notices the error during an inspection or by a customer who points it out.
  3. Speed and transparency: Once an error is reported, we take immediate action to investigate the situation and verify the accuracy of the information. We strive to communicate promptly and transparently about the error and the steps we've taken to address it.
  4. Correction of errors: If an error is confirmed, we will immediately take corrective action to correct the inaccurate information. This may include publishing a retraction, correction, or addition, depending on the nature and severity of the error.
  5. Communication with involved parties: We will notify all affected parties of the error and the corrective actions taken. This may include informing customers, partners, or the general public, depending on the error's impact.
  6. Learning and improving: After addressing an error, we will analyze the cause of the error and take action to prevent future recurrence. This may include revising internal procedures, providing additional training, or implementing control mechanisms.

By adhering to this error handling procedure, we strive to maintain the integrity of our communications and preserve our customers' trust. We are committed to providing accurate and reliable information in all our interactions with customers and stakeholders.